{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Putting customers first: serving the American public : best practice in telephone service : Federal Consortium Benchmark Study Report","author_name":"National Performance Review (U.S.)","thumbnail_url":"https://www.ebooknetworking.net/books/B00/3HN/bigB003HNOPGW.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B003HNOPGW.html\">Putting customers first: serving the American public : best practice in telephone service : Federal Consortium Benchmark Study Report</a>","width":400,"height":300}