{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Driven Change: What Customers Know, Employees Think, and Managers Overlook","author_name":"Bud Taylor","thumbnail_url":"https://www.ebooknetworking.net/books/B00/3O6/bigB003O68G3U.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B003O68G3U.html\">Customer Driven Change: What Customers Know, Employees Think, and Managers Overlook</a>","width":400,"height":300}