{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Salesforce.com's Chatter on social CRM.(COVER Story)(Cover story): An article from: Customer Interaction Solutions","author_name":"Brendan Read","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B003YNEVKU.html\">Salesforce.com&#039;s Chatter on social CRM.(COVER Story)(Cover story): An article from: Customer Interaction Solutions</a>","width":400,"height":300}