{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Making the IVR ogre customer-friendly.(Logout)(interactive voice response ): An article from: Customer Interaction Solutions","author_name":"Brendan B. Read","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0042IOXIQ.html\">Making the IVR ogre customer-friendly.(Logout)(interactive voice response ): An article from: Customer Interaction Solutions</a>","width":400,"height":300}