{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Raving Fans a revolutionary approach to customer service 1993 hardback","author_name":"Ken Blanchard","thumbnail_url":"https://www.ebooknetworking.net/books/B00/43A/bigB0043A9CLG.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0043A9CLG.html\">Raving Fans a revolutionary approach to customer service 1993 hardback</a>","width":400,"height":300}