{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The IP switch: in buying voice services contact centers are gradually switching from PSTN/TDM to Internet Protocol (IP), most commonly using session ... article from: Customer Interaction Solutions","author_name":"Brendan Read","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B005C29GTC.html\">The IP switch: in buying voice services contact centers are gradually switching from PSTN/TDM to Internet Protocol (IP), most commonly using session ... article from: Customer Interaction Solutions</a>","width":400,"height":300}