{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Cisco and interactive intelligence: the value of a combined solution for enterprise IP telephony and customer care.(Ask the EXPERTS): An article from: Customer Interaction Solutions","author_name":"Lori Bocklund, Thomas Bailey","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B005C29HQ4.html\">Cisco and interactive intelligence: the value of a combined solution for enterprise IP telephony and customer care.(Ask the EXPERTS): An article from: Customer Interaction Solutions</a>","width":400,"height":300}