{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Using a recognition and reward initiative to improve service quality: a quasi-experimental field study in a public higher education institution.: An article from: Public Personnel Management","author_name":"Richard E. Kopelman, Naomi A. Gardberg, Ann Cohen Brandwein","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B005DVDZBC.html\">Using a recognition and reward initiative to improve service quality: a quasi-experimental field study in a public higher education institution.: An article from: Public Personnel Management</a>","width":400,"height":300}