{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Dissertation Proposal: Development of a recommendation on the implementation of IT service management on the basis of ITIL in SMEs","author_name":"Markus Groß","thumbnail_url":"https://www.ebooknetworking.net/books/B00/72F/bigB0072FSDYG.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0072FSDYG.html\">Dissertation Proposal: Development of a recommendation on the implementation of IT service management on the basis of ITIL in SMEs</a>","width":400,"height":300}