{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Services Marketing (Integrating Customer Focus Across The Firm)","author_name":"Bitner, Gremler Zeitham","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B007CDZSOQ.html\">Services Marketing (Integrating Customer Focus Across The Firm)</a>","width":400,"height":300}