{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Driving customer loyalty in a mobile world.(CRM, BPO & Teleservices): An article from: Customer Interaction Solutions","author_name":"Scott Kolman","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B007ELW7V8.html\">Driving customer loyalty in a mobile world.(CRM, BPO &amp; Teleservices): An article from: Customer Interaction Solutions</a>","width":400,"height":300}