{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service: A Practical Approach: 5th (Fifth) Edition","author_name":"Elaine K. Harris","thumbnail_url":"https://www.ebooknetworking.net/books/B00/85A/bigB0085AZ6B0.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0085AZ6B0.html\">Customer Service: A Practical Approach: 5th (Fifth) Edition</a>","width":400,"height":300}