{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service: A Practical Approach: 4th (fourth) edition","author_name":"Elaine K. Harris","thumbnail_url":"https://www.ebooknetworking.net/books/B00/891/bigB008916J52.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B008916J52.html\">Customer Service: A Practical Approach: 4th (fourth) edition</a>","width":400,"height":300}