{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Management Operations: Operations, Strategy, and Information Technology: 5th (Fifth) Edition","author_name":"James A. Fitzsimmons","thumbnail_url":"https://www.ebooknetworking.net/books/B00/89A/bigB0089A6YG2.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0089A6YG2.html\">Service Management Operations: Operations, Strategy, and Information Technology: 5th (Fifth) Edition</a>","width":400,"height":300}