{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Centre Training and Development","author_name":"Laurence Carter","thumbnail_url":"https://www.ebooknetworking.net/books/B00/AF8/bigB00AF882XE.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00AF882XE.html\">Call Centre Training and Development</a>","width":400,"height":300}