{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Bottom Line on Customer Retention: It Pays to Care! (Dunvegan B2B Insights)","author_name":"Anne Miner","thumbnail_url":"https://www.ebooknetworking.net/books/B00/AMQ/bigB00AMQ6HG8.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00AMQ6HG8.html\">The Bottom Line on Customer Retention: It Pays to Care! (Dunvegan B2B Insights)</a>","width":400,"height":300}