{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the \"Nordstrom\" of Your Industry 2nd (second) Edition by Spector, Robert, McCarthy, Patrick D. published by Wiley (2012)","author_name":"","thumbnail_url":"https://www.ebooknetworking.net/books/B00/E28/bigB00E28CC7U.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00E28CC7U.html\">The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the &quot;Nordstrom&quot; of Your Industry 2nd (second) Edition by Spector, Robert, McCarthy, Patrick D. published by Wiley (2012)</a>","width":400,"height":300}