{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"[ { THE EXECUTIVE GUIDE TO CALL CENTER METRICS } ] by Abbott, James C (AUTHOR) Aug-27-2012 [ Paperback ]","author_name":"James C Abbott","thumbnail_url":"https://www.ebooknetworking.net/books/B00/GUE/bigB00GUER4QI.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00GUER4QI.html\">[ { THE EXECUTIVE GUIDE TO CALL CENTER METRICS } ] by Abbott, James C (AUTHOR) Aug-27-2012 [ Paperback ]</a>","width":400,"height":300}