{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"By Fred Beisse - A Guide to Computer User Support for Help Desk & Support Specialists (5th) (1/31/12)","author_name":"Fred Beisse","thumbnail_url":"https://www.ebooknetworking.net/books/B00/HTK/bigB00HTK4OPQ.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00HTK4OPQ.html\">By Fred Beisse - A Guide to Computer User Support for Help Desk &amp; Support Specialists (5th) (1/31/12)</a>","width":400,"height":300}