{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The impact of IT Technologies on Customer Services within the Airline Industry - with a special focus on Self-Service Applications","author_name":"Gabriele O'Brien","thumbnail_url":"https://www.ebooknetworking.net/books/B00/M8Q/bigB00M8QQQ4I.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00M8QQQ4I.html\">The impact of IT Technologies on Customer Services within the Airline Industry - with a special focus on Self-Service Applications</a>","width":400,"height":300}