{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Delivering Quality Service: Balancing Customer Perceptions and Expectations by Zeithami, Valarie A., Parasuraman, A., Barry, Leonard L. (1990) Hardcover","author_name":"Valarie A., Parasuraman, A., Barry, Leonard L. Zeithami","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00OX8Y0U6.html\">Delivering Quality Service: Balancing Customer Perceptions and Expectations by Zeithami, Valarie A., Parasuraman, A., Barry, Leonard L. (1990) Hardcover</a>","width":400,"height":300}