{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"So You Think You Are a Good Customer...May I Place You on Hold for a Moment...: A Tongue in Cheek and Bite Your Tongue Look at Customer Service","author_name":"Erin Keuter Laughlin","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00RM9QM3G.html\">So You Think You Are a Good Customer...May I Place You on Hold for a Moment...: A Tongue in Cheek and Bite Your Tongue Look at Customer Service</a>","width":400,"height":300}