{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A Practical Guide to Call Center Technology 80th edition by Waite, Andrew, Waite, Andrew J. (2002) Paperback","author_name":"Andrew, Waite, Andrew J. Waite","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00ZY8DX5W.html\">A Practical Guide to Call Center Technology 80th edition by Waite, Andrew, Waite, Andrew J. (2002) Paperback</a>","width":400,"height":300}