{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"[(Maximizing Callcenter Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction )] [Author: Madeline Bodin] [Jan-1999]","author_name":"Madeline Bodin","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B010DPXYC2.html\">[(Maximizing Callcenter Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction )] [Author: Madeline Bodin] [Jan-1999]</a>","width":400,"height":300}