{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Delivering World-Class Technical Support 1st edition by Khandpur, Navtej (Kay), Laub, Lori (1996) Paperback","author_name":"Navtej (Kay), Laub, Lori Khandpur","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B011DBR8TK.html\">Delivering World-Class Technical Support 1st edition by Khandpur, Navtej (Kay), Laub, Lori (1996) Paperback</a>","width":400,"height":300}