{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Bocklund, Lori, Bengtson, Dave (June 1, 2002) Paperback","author_name":"Lori, Bengtson, Dave Bocklund","thumbnail_url":"https://www.ebooknetworking.net/books/B01/4IC/bigB014ICMS5A.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B014ICMS5A.html\">Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Bocklund, Lori, Bengtson, Dave (June 1, 2002) Paperback</a>","width":400,"height":300}