{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Art of the Twitter Complaint: how to get the most customer service bang by tweeting","author_name":"Danny DeReuter","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B019JOFXO0.html\">The Art of the Twitter Complaint: how to get the most customer service bang by tweeting</a>","width":400,"height":300}