{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Operations Management (3rd Edition) by Robert Johnston (2008-06-15)","author_name":"Robert Johnston;Graham Clark","thumbnail_url":"https://www.ebooknetworking.net/books/B01/9NE/bigB019NE0IS2.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B019NE0IS2.html\">Service Operations Management (3rd Edition) by Robert Johnston (2008-06-15)</a>","width":400,"height":300}