{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management) by Robert B. Woodruff (1996-06-03)","author_name":"Robert B. Woodruff;Sarah F. Gardial","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B01F9GANDI.html\">Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management) by Robert B. Woodruff (1996-06-03)</a>","width":400,"height":300}