{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM","author_name":"Alan Wilson, Valarie Zeithaml, Mary Jo Bitner","thumbnail_url":"https://www.ebooknetworking.net/books/B01/FSI/bigB01FSI0IKK.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B01FSI0IKK.html\">SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM</a>","width":400,"height":300}