{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results","author_name":"Renee Evenson, Kelly D’Ambrosio, AMACOM","thumbnail_url":"https://www.ebooknetworking.net/books/B0B/94V/bigB0B94VLPHS.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0B94VLPHS.html\">Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results</a>","width":400,"height":300}