EbookNetworking.net Cover of [ New Service Development: Creating Memorable Experiences[ NEW SERVICE DEVELOPMENT: CREATING MEMORABLE EXPERIENCES ] By Fitzsimmons, James A. ( Author )Nov-12-1999 Paperback by James A. Fitzsimmons [ New Service Development: Creating Memorable Experiences[ NEW SERVICE DEVELOPMENT: CREATING MEMORABLE EXPERIENCES ] By Fitzsimmons, James A. ( Author )Nov-12-1999 Paperback by James A. Fitzsimmons See it on EbookNetworking.net