Home / Publishers / Call Center Press

Books by Publisher: Call Center Press

All books from this publisher

10 books found
A Career for the 21st Century (Call Center Agent Handbook) (Call Center Agent Handbook)
A Career for the 21st Century (Call Center Agent Handbook) …
By: Cliff Hurst
View Details
Call Center Management On Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Call Center Management On Fast Forward: Succeeding in the N…
By: Brad Cleveland
View Details
Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition
Call Center Recruiting and New-Hire Training: The Best of C…
By:
View Details
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
Call Center Management on Fast Forward: Succeeding in Toda…
By: Brad Cleveland, Julia Mayben
View Details
Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition
Call Center Agent Turnover and Retention: The Best of Call …
By: Brad Cleveland, Susan Hash
View Details
The Voice of Your Company: Conversational Skills for Customer Service Reps
The Voice of Your Company: Conversational Skills for Custom…
By: Clifford Hurst
View Details
ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
ICMI's Pocket Guide to Call Center Management Terms: T…
By: Brad Cleveland
View Details
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
Call Center Forecasting and Scheduling : The Best of Call C…
By: Brad Cleveland, Susan Hash, Editors
View Details
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
Call Center Agent Motivation and Compensation: The Best of …
By: Brad Cleveland, Susan Hash
View Details
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
Call Center Agent Motivation and Compensation: The Best of …
By: E. Arrington, D. Coen, C. Ellis, L. Harps, S. Hash, E. Hawk, M. Klenke, G. Levin, J.Mayben, A. Nickerson, W. Sitzer, F. Wilkinson
View Details