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Books by Publisher: The Anton Press

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6 books found
Offshore Outsourcing Opportunities
Offshore Outsourcing Opportunities
By: Dr. Jon Anton, John Chatterley
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From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)
From Cost to Profit Center: How Technology Enables the Diff…
By: Jon Anton, R. Scott Davis
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Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"
Integrating People with Process and Technology "Gainin…
By: Jon Anton, Lisa M. Schwartz, Natalie L. Petouhoff
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How to Conduct a Call Center Performance Audit: A to Z
How to Conduct a Call Center Performance Audit: A to Z
By: Dr. Jon Anton, Dru Phelps
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Customer Relationship Management Technology
Customer Relationship Management Technology
By: Dr. Jon Anton, Bob Vilsoet
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Contact Center Management "By the Numbers"
Contact Center Management "By the Numbers"
By: Jon Anton, Kamal Webb
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