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Preparing Call Center Metrics
Abbott, James C
Robert Houston Smith Publishers
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Understanding Capability by Implementing Statistical Process Control by Abbott, James C. (1996) Hardcover
James C. Abbott
Robert Houston Smith Publisher
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The Executive Guide to Call Center Metrics [Paperback] [2004] James C Abbott
James C Abbott
Robert Houston Smith Publishers
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The Executive Guide to Call Center Metrics by Abbott, James C (2004) Paperback
James C Abbott
Robert Houston Smith Publishers
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