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Brendan Read
Books by Brendan Read
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Telemarketing rules, enforcement, issues, and taxes.(Compliance Desk): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Meshing the media, and channels.(CALL CENTER Technology)(Company overview): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Designing the next-gen contact center.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Salesforce.com's Chatter on social CRM.(COVER Story)(Cover story): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Remaking business intelligence.: An article from: Customer Interaction Solutions
Brendan Read
9.95
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The home agent handshake.(CALL CENTER Technology): An article from: Customer Interaction Solutions
Brendan Read
9.95
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From QM to QM.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Performing analytics for a tough crowd.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Staffing for the next-gen contact center.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Needs-meeting CRM.(CRM, BPO & Teleservices)(Company overview): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Making homes for contact centers.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Energizing the employees.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Enabling your agents to go home.(WORKFORCE Optimization): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Making multimedia work.(CASE Study): An article from: Customer Interaction Solutions
Brendan Read
9.95
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Speech rec: temporary slowdown, faster adoption ahead.(WORKFORCE Optimization): An article from: Customer Interaction Solutions
Brendan Read
9.95
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The IP switch: in buying voice services contact centers are gradually switching from PSTN/TDM to Internet Protocol (IP), most commonly using session ... article from: Customer Interaction Solutions
Brendan Read
9.95
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Continuing the service.(OPERATIONS and Management): An article from: Customer Interaction Solutions
Brendan Read
9.95
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