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Managers As Mentors: Building Partnerships for Learning
Chip R. Bell,
Berrett-Koehler Publishers
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Take Their Breath Away: How Imaginative Service Creates Devoted Customers
Chip R. Bell, John R. Patterson
Wiley
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Knock Your Socks Off Service Recovery
Ron Zemke, Chip R. Bell
AMACOM
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
Chip R Bell, John R. Patterson
Berrett-Koehler Publishers
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Chip R. Bell, Ron Zemke
AMACOM
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Magnetic Service: The Secrets of Creating Passionately Devoted Customers
Chip R Bell, Bilijack R Bell
Berrett-Koehler Publishers
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Dance Lessons: Six Steps to Great Partnerships in Business & Life
Chip R Bell, Heather Shea
Berrett-Koehler Publishers
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Beep! Beep!: Competing in the Age of the Road Runner
Chip R. Bell, Oren Harari
Business Plus
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Customers as Partners - Building Relationships That Last
Chip R Bell
Berrett-Koehler Publishers
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Rah! Rah! Home Town Bank!(customer service techniques for banks): An article from: Bank Marketing
Chip R. Bell
Bank Marketing Assn.
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Managing Knock Your Socks Off Service
Chip R. Bell, Ron Zemke
AMACOM
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