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Finance for Service Managers (Achieving ISO/IEC 20000)
Jenny Dugmore, Lacy Shirley
The Institution of Engineering and Technology
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Why People Matter (Achieving ISO/IEC 20000)
Jenny Dugmore, Shirley Lacy
The Institution of Engineering and Technology
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Achieving ISO/IEC 20000: Keeping the Service Going
Jenny Dugmore, Lacy Shirley
The Institution of Engineering and Technology
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Capacity Management (Achieving ISO/IEC 20000)
Jenny Dugmore
The Institution of Engineering and Technology
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IT Service Management: Self-assessment Workbook
Ivor McFarlane, Jenny Dugmore
BSI Standards
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Introduction to the ISO/IEC 20000 Series: IT Service Management
Jenny Dugmore, Shirley Lacy
BSI British Standards Institution
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A Manager's Guide to IT Service Management
Jenny Dugmore, Shirley Lacy
BSI British Standards Institution
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The Differences Between BS 15000 and ISO/IEC 20000 (Achieving ISO/IEC 20000)
Jenny Dugmore, Lacy Shirley
The Institution of Engineering and Technology
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