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Offshore Outsourcing Opportunities
Dr. Jon Anton, John Chatterley
The Anton Press
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From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)
Jon Anton, R. Scott Davis
The Anton Press
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Call Center Benchmarketing: How Good is "Good Enough" (Customer Access Management)
Jon Anton, David Gustin
Purdue University Press
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Inbound Customer Callcenter Design: Management Information Systems
Jon Anton, T. Richard Bennett, Richard Widdows
Purdue Univ Pr
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Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"
Jon Anton, Lisa M. Schwartz, Natalie L. Petouhoff
The Anton Press
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How to Conduct a Call Center Performance Audit: A to Z
Dr. Jon Anton, Dru Phelps
The Anton Press
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Interpreting the Voice of the Customer
Dr. Jon Anton, Kevin Childs
Anton Press
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Customer Relationship Management: Making Hard Decisions with Soft Numbers (University of Hartford Edition)
Jon Anton
Pearson Custom Publishing
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Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series) (2nd Edition)
Jon Anton, Natalie L. Petouhoff PH.D.
Prentice Hall
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Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)
Jon Anton, Vivek Bapat
Purdue University Press
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Customer Relationship Management Technology
Dr. Jon Anton, Bob Vilsoet
The Anton Press
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Contact Center Management "By the Numbers"
Jon Anton, Kamal Webb
The Anton Press
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