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Leonard L. Berry
Books by Leonard L. Berry
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Leonard L. Berry,
Free Press
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Bankers Who Sell: Improving Selling Effectiveness in Banking
Leonard L. Berry, Charles M. Futrell, Michael R. Bowers
Irwin Professional Pub
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A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
Marketing Science Inst
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Servqual: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108)
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
Marketing Science Inst
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On Great Service: A Framework for Action
Leonard L. Berry
Free Press
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Fable hospital 2.0: the business case for building better health care facilities.(Essays): An article from: The Hastings Center Report
Blair L. Sadler, Leonard L. Berry, Robin Guenther, D. Kirk Hamilton, Frederick A. Hessler, Clayton Merritt, Derek Parker
Hastings Center
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Marketing Services: Competing Through Quality
Leonard L. Berry
Free Press
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