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Do more with SOA Integration: Best of Packt
Arun Poduval, Doug Todd, Harish Gaur, Jeremy Bolie, Kevin Geminiuc, Lawrence Pravin, Markus Zirn, Matjaz B. Juric, Michael Cardella, Praveen Ramachandran, Sean Carey, Stany Blanvalet, The Hoa Nguyen, Yves Coene, Frank Jennings, Poornachandra Sarang, Rames
Packt Publishing
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Live from the contact center: balancing self-service and the human touch. (Customer Relationship Management).(Column): An article from: Customer Interaction Solutions
Markus Zirn
Technology Marketing Corporation
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