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Patrick Barnard
Books by Patrick Barnard
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Top five advantages of e-learning for the contact center.(WORKFORCE OPTIMIZATION): An article from: Customer Interaction Solutions
Patrick Barnard
Thomson Gale
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What every call center needs to know about speech analytics.(SPEECH TECH): An article from: Customer Interaction Solutions
Patrick Barnard
Thomson Gale
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The top 10 advantages of software as a service for the call center.(CONTACT CENTER TECHNOLOGY): An article from: Customer Interaction Solutions
Patrick Barnard
Thomson Gale
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I was an outbound call center agent.(In The Queue): An article from: Customer Interaction Solutions
Patrick Barnard
Thomson Gale
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The remote agent model: not without challenges.(In The Queue): An article from: Customer Interaction Solutions
Patrick Barnard
Thomson Gale
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