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The Power of One
Penny Reynolds
Brand: The Call Center School Press
49.13
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Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff
Penny Reynolds
The Call Center School Press
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Penny Reynolds
The Call Center School Press
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Call Center Staffing: The Complete Practical Guide to Workforce Management
Penny Reynolds
The Call Center School Press
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The power of one in Call Center Staffing.(Managing By the Numbers): An article from: Customer Interaction Solutions
Penny Reynolds
Thomson Gale
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A view from the outside: defining external call center performance metrics.(Managing by the Numbers): An article from: Customer Interaction Solutions
Penny Reynolds
Technology Marketing Corporation
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Unraveling the mystery of service level discrepancies.(Managing by the Numbers): An article from: Customer Interaction Solutions
Penny Reynolds
Technology Marketing Corporation
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The basics of calculating call center staff.(Managing by the Numbers): An article from: Customer Interaction Solutions
Penny Reynolds
Technology Marketing Corporation
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Call Center Supervision: The Complete Practical Guide to Managing Frontline Staff
Penny Reynolds
The Call Center Press
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How do your call center supervisors measure up?(Managing by the Numbers): An article from: Customer Interaction Solutions
Penny Reynolds
Technology Marketing Corporation
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From call center agent to net rep: Web-Enabling your front-line staff. (Call Center/CRM Management Scope).: An article from: Customer Interaction Solutions
Pamela Trickey, Penny Reynolds
Technology Marketing Corporation
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