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Assessing Service Quality: Satisfying the Expectations of Library Customers
Peter Hernon, Ellen Altman,
Amer Library Assn Editions
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Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition
Peter Hernon, Ellen Altman, Robert E. Dugan
Alpha Pub House
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Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes
Robert E. Dugan, Peter Hernon, Danuta A. Nitecki
Libraries Unlimited
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Engaging in Evaluation and Assessment Research
Peter Hernon, Robert E. Dugan, Danuta A. Nitecki
Libraries Unlimited
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Making a Difference: Leadership and Academic Libraries
Peter Hernon, Nancy Rossiter
Libraries Unlimited
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Earthly Remains
Peter Hernon
Birch Lane Pr
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Library and Information Science Research: Perspectives and Strategies for Improvement (Contemporary Studies in Information Management, Policies & Services)
Charles R. McClure, Peter Hernon
Praeger
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Under the Influence: The Unauthorized Story of the Anheuser-Busch Dynasty
Peter Hernon, Terry Ganey
Simon & Schuster
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8.4
Peter Hernon
Putnam Adult
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Service Quality in Academic Libraries (Contemporary Studies in Information Management, Policies & Services)
Peter Hernon, Ellen Altman
Praeger
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Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries
Peter Hernon, John R. Whitman
Amer Library Assn Editions
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Managing with Data: Using ACRLMetrics and PLAmetrics
Peter Hernon, Robert E. Dugan, Joseph R. Matthews
Amer Library Assn Editions
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Making a Difference: Leadership and Academic Libraries
Peter Hernon, Nancy Rossiter
Libraries Unlimited
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An Action Plan for Outcomes Assessment in Your Library
Peter Hernon, Robert E. Dugan
Alpha Pub House
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Academic Librarians as Emotionally Intelligent Leaders
Peter Hernon, Joan Giesecke, Camila A. Alire
Libraries Unlimited
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Reflecting on the Future of Academic and Public Libraries
Peter Hernon, Joseph R. Matthews
Amer Library Assn Editions
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U.S. Government on the Web: Getting the Information You Need
Peter Hernon, Robert E. Dugan, John A. Shuler
Libraries Unlimited
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Revisiting Outcomes Assessment in Higher Education
Peter Hernon, Robert E. Dugan, Candy Schwartz
Libraries Unlimited
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Developing Collections of United States Government Publications (Foundations in Library & Information Science)
Peter Hernon, Gary R. Purcell
Jai Pr
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Listening to the Customer
Peter Hernon, Joseph R. Matthews
Libraries Unlimited
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Assessing Service Quality: Satisfying the Expectations of Library Customers
Peter Hernon, Ellen Altman
American Library Association
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United States Government Information: Policies and Sources (Library and Information Science Text Series)
Peter Hernon, Harold C. Relyea, Joan F Cheverie, Robert E. Dugan
Libraries Unlimited
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Library and Information Science Research: Perspectives and Strategies for Improvement (Contemporary Studies in Information Management, Policies, and Services)
Charles R. McClure, Peter Hernon
Praeger
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Improving the Quality of Library Services for Students with Disabilities
Peter Hernon, Philip Calvert
Libraries Unlimited
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Research Misconduct: Issues, Implications, and Stratagies (Contemporary Studies in Information Management, Policies, and Services)
Ellen Altman, Peter Hernon
Praeger
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell, Peter Hernon
Libraries Unlimited
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