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Delivering Quality Service
Zeithaml, Valarie A.
Free Press
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Services Marketing: Integrating Customer Focus Across the Firm
Zeithaml, Valarie A.
McGraw-Hill Education
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Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Alan, Zeithaml, Valarie A., Bitner, Mary Jo, Gremler (2012) Paperback
Alan, Zeithaml, Valarie A., Bitner, Mary Jo, Gremler Wilson
McGraw-Hill Higher Education
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Profiting from Services and Solutions : What Product-Centric Firms Need to Know (Paperback)--by Valarie A. Zeithaml [2014 Edition]
Stephen W. Brown, Mary Jo Bitner Valarie A. Zeithaml
Valarie A. Zeithaml
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Services Marketing (4th International Edition) by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. 4th edition (2005) Paperback
Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. Zeithaml
McGraw-Hill Education (ISE Editions)
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