Raving Fans : Revolutionary Approach to Customer Service

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

• InSideOut Coaching: How Sports Can Transform Lives
• Successful Coaching
• Gung Ho! : Turn on the People in Any Organization (One Minute Manager)
• The New One Minute Manager (The One Minute Manager-updated)
• Mr. Shmooze: The Art and Science of Selling Through Relationships
• The New One Minute Manager
• Raving Fans! (The One Minute Manager) [Paperback] [Jan 01, 2007] Blanchard
• The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
• Gung Ho! Turn On the People in Any Organization
• LEGENDARY SERVICE: The Key is to Care