Quality Is Free
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Book Details
Author(s)Philip B. Crosby
PublisherMcgraw Hill/Tdm Audio
ISBN / ASIN0070145563
ISBN-139780070145566
MarketplaceFrance 🇫🇷
Description ▲
Shows how to overcome the traditional idea that quality control is applicable only to the manufacturing line, not in a business office. The methods and ideas here were developed for the diverse divisions of the worldwide International Telephone and Telegraph Corporation.