Service Operation Book

Name: Service Operation Book
Author: Office of Government Commerce
ISBN: 9780113310463

Author Office of Government Commerce

Publisher The Stationery Office

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Book Details

Author(s)Office of Government Commerce

PublisherThe Stationery Office

ISBN / ASIN0113310463

ISBN-139780113310463

Sales Rank1,015,119

MarketplaceUnited States 🇺🇸

Description ▲

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.