Secrets of Service Level Management - A Process Owner's Guide

Name: Secrets of Service Level Management - A Process Owner's Guide
Author: Ami Nahari
ISBN: 9780113313525

Author Ami Nahari

Publisher The Stationery Office

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Book Details

Author(s)Ami Nahari

PublisherThe Stationery Office

ISBN / ASIN0113313527

ISBN-139780113313525

AvailabilityUsually ships in 24 hours

Sales Rank1,442,891

MarketplaceUnited States 🇺🇸

Description ▲

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.