For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.
Contact: Customer Service In The Hospitality And Tourism Industry
📄 Viewing lite version
Full site ›
⌛ 🇫🇷 France pricing being fetched…
Prices will appear once fetched — usually within a few minutes.
View in:
🇺🇸 USA
Book Details
Author(s)Donald M. Davidoff
PublisherPrentice Hall
ISBN / ASIN0138089167
ISBN-139780138089160
MarketplaceFrance 🇫🇷